Our Guarantee & Warranty - Hollis Air Duct Miami

The Hollis Air Duct Miami Guarantee

We’ve been cleaning ducts in Miami since 2004, and we’ve learned that a guarantee only matters if it’s written down and easy to understand. Our guarantee is called the 365-Day Done Right Promise. Here’s what it means for you: if any repair or work we perform fails within a full year, we come back and make it right at no charge. That includes a free second visit, not a discounted one. We put this in writing before every job. Roy Castellanos, Owner of Hollis Air Duct Miami, signs off on this standard personally. No fine print, no prorated coverage, no “well, technically” conversations. If it’s not done right, we make it right. That’s the whole promise.

Call (850) 660-3272

What’s Covered

• Workmanship for a full year. Every repair and installation we perform is covered by the 365-Day Done Right Promise, which means if something we touched fails within 12 months, we return and fix it at no charge.
• Written pricing before any work starts. The price you’re quoted is the price you pay. We write it down before our technician begins, and it does not change at the door, in the middle of the job, or after we’ve packed up.
• On-time arrival inside the quoted window. The Garrison Code requires our technicians to arrive inside the window we give you. If traffic on the Palmetto Expressway has other ideas, you’ll hear from us before the window closes.
• Parts and materials we handle. When our work involves replacement parts, filters, or sealing materials, those components are covered under the same 365-day workmanship promise as the labor itself.
• Cleanup and site condition. We leave your home the way we found it, minus the dust we came to remove. The Garrison Code says the site is left clean, and that’s a requirement, not a courtesy.
• Background-checked, uniformed technicians. Every person we send into your Miami home has passed a background check and wears a Hollis uniform. You know who’s walking through your door before they arrive.

Our Satisfaction Promise

Here’s how the make-it-right process works if you’re not satisfied with a job we’ve done. Call us at (850) 660-3272 and tell us what’s wrong. A live person answers, day or night. We’ll schedule a return visit at no charge, diagnose the issue, and fix it. If the failure happened within a year of the original work, you pay nothing for the second visit or the correction. If it’s outside that window, we’ll still work with you to make it right, because our reputation in Miami depends on it. The free second visit isn’t a negotiation point or a favor. It’s included in the 365-Day Done Right Promise, in writing, on every job we do. We don’t hide behind inspection fees or trip charges when the problem is ours.

Licensed & Insured Backing

A guarantee on paper is only as good as the company behind it, which is why we carry the credentials to back ours up. Hollis Air Duct Miami is licensed and insured to work in Florida, and we’re part of the Garrison Partners family, with a track record that goes back to 2004. That matters when a technician is in your attic running a Rotobrush rotary brush system or setting up a Nikro negative-air machine. If something goes wrong, you’re not left holding the bill. Our insurance covers the work we do on your property, and our licensing means we answer to state standards. We won’t invent a license number to print on this page, but we’ll gladly show you our credentials when we arrive. Roy Castellanos, Owner, holds every job to the Garrison Standard: arrive inside the window, price in writing, complete the work by the book, leave the site clean.

What The Garrison Code Means For You

Every Hollis location is independently owned and operated, and each one operates under a set of rules called The Garrison Code. Roy Castellanos runs Hollis Air Duct Miami under this code, and it shapes how our technicians behave on every job in Miami. The code has four requirements: arrive inside the quoted window, put pricing in writing before work starts, complete the job by the book, and leave the site clean. That last one matters more than most people realize. Duct cleaning creates dust and debris by nature. We bring negative-air machines and rotary brush systems that capture what they kick up, and we clean up after ourselves. The Garrison Code isn’t a marketing slogan. It’s the operating standard we’re measured against.

What We Don’t Do

Some guarantees in the air duct industry are written to sound impressive and pay out nothing. We’d rather tell you what we won’t do, so there’s no confusion. We won’t quote you a low price and then “discover” problems once the technician is in your home. The price is written before work starts, and it doesn’t move. We won’t upsell you on services you don’t need just because we’re already there. We won’t send a subcontractor in an unmarked vehicle. Every technician is background-checked, uniformed, and employed by Hollis. And we won’t make you chase us for a return visit if something fails. The 365-Day Done Right Promise is automatic. Call (850) 660-3272 and we schedule it.

How To Use Your Guarantee

If work fails within a year, here’s what you do. Step one: call (850) 660-3272. You’ll reach a live person, not a voicemail tree. Step two: tell them what happened and when the original work was done. We’ll pull your records and confirm coverage. Step three: we schedule your free second visit inside our normal quoted-window system. The technician arrives, diagnoses the failure, and makes the correction. You don’t pay for the visit, the labor, or the parts if the failure falls under our workmanship. That’s the entire process. We built it to be simple because a guarantee that requires a lawyer to understand isn’t a guarantee. It’s a deterrent. We’d rather have you call and get it fixed.

Why We Back Our Work This Way

Miami’s climate works against air ducts. Humidity, salt air, and hurricane-season moisture mean ducts here don’t age like ducts in drier parts of the country. We’ve been cleaning and sealing ducts in this environment since 2004, and we know what fails and why. In neighborhoods like Coral Gables and Kendall, we see duct sealant cracking in attics that hit 130 degrees in August. In Coconut Grove and Brickell, we see condensation issues from the salt air. We back our work for a full year because we know what this city does to ductwork, and we’re not going to blame the weather for a failure we could have prevented. The 365-Day Done Right Promise exists because a contractor who won’t stand behind their work in Miami shouldn’t be in your attic.

Call Hollis Air Duct Miami

If you’re looking at duct cleaning, dryer vent cleaning, or duct sealing in Miami, you deserve a company that puts its guarantee in writing. We’ve been doing this since 2004, we’re licensed and insured, and every job comes with the 365-Day Done Right Promise. Call (850) 660-3272 for a written quote before any work starts. A live person answers, and you’ll know exactly what you’re paying before anyone sets foot in your home. That’s how we’ve always operated in Miami. Cleaner air, from the vents on out.

Written by Roy Castellanos, Owner at Hollis Air Duct Miami, serving Miami since 2004.